Terms and Conditions

Accuracy of Information

You are responsible for ensuring that all information you provide to us is accurate, current, and complete. This includes contact details, business information, and any data shared during enquiries or service engagements. You must promptly update us if any information changes during our working relationship.

Lawful Use

You agree to use our website and services only for lawful purposes and in accordance with all applicable laws and regulations. You must not use our services in any manner that could damage our reputation, infringe upon the rights of others, or violate any legal requirements.

Cooperation and Communication

When engaging our consulting services, you agree to cooperate fully by providing timely access to relevant information, personnel, and resources necessary for us to perform our services effectively. You acknowledge that the quality and timeliness of our deliverables may depend significantly on your level of cooperation.

Prohibited Activities

You must not engage in any of the following prohibited activities:

• •Attempting to gain unauthorized access to our systems or networks
• •Interfering with or disrupting the operation of our website or services
• •Using our services to transmit malicious code or harmful content
• •Misrepresenting your identity or affiliation when contacting us
• •Using automated systems to access or scrape content from our website

Limited Warranty

We warrant that consulting services will be performed with reasonable skill and care, consistent with professional standards in the business consulting industry. However, we make no warranties regarding specific business outcomes, as results depend on numerous factors including market conditions, implementation quality, and circumstances beyond our control.

Disclaimer of Implied Warranties

To the fullest extent permitted by law, we disclaim all implied warranties including warranties of merchantability, fitness for a particular purpose, and non-infringement. Our website and general information are provided on an "as is" basis without warranties of any kind.

Information Accuracy

While we strive to provide accurate and current information on our website, we make no warranties regarding the completeness, accuracy, or timeliness of website content. Information may be updated without notice, and users should verify important details before making decisions based on website content.

Limitation of Liability

To the maximum extent permitted by applicable law, Ashford Partners, its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services. This includes, but is not limited to, loss of profits, loss of business opportunities, loss of data, or business interruption.

Our total liability for any claims related to our services shall not exceed the total fees paid by you for the specific service engagement giving rise to the claim, except where such limitation is prohibited by law.

Client Indemnification

You agree to indemnify, defend, and hold harmless Ashford Partners from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from your breach of these Terms and Conditions, your violation of any law or third-party rights, or your misuse of our services or website.

Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond reasonable control, including acts of nature, war, terrorism, labor disputes, governmental actions, or failures of telecommunications or internet infrastructure. In such cases, performance obligations will be suspended for the duration of the force majeure event.

Ownership of Materials

All intellectual property rights in our website content, methodologies, tools, templates, and pre-existing materials remain the property of Ashford Partners. Clients receive a limited, non-exclusive license to use deliverables created specifically for their engagement for internal business purposes only.

Confidential Information

Both parties agree to maintain the confidentiality of information designated as confidential or that would reasonably be considered confidential given the nature of the information and circumstances of disclosure. This obligation continues for a period of three years following the conclusion of the engagement or relationship.

Confidential information does not include information that is publicly available, independently developed, rightfully obtained from third parties, or required to be disclosed by law or professional obligations.

Use Restrictions

Clients may not reproduce, distribute, modify, or create derivative works from our proprietary materials without written authorization. Similarly, we will not disclose client confidential information except as necessary to perform our services or as required by law.

Fee Structure

Service fees are established in individual engagement agreements and may be structured as fixed fees, time-based billing, or other mutually agreed arrangements. All fees are stated in British Pounds (GBP) unless otherwise specified.

Payment Terms

Invoices are typically payable within 30 days of the invoice date. Late payments may incur interest at a rate of 2% per month or the maximum rate permitted by law, whichever is lower. We reserve the right to suspend services if payments become significantly overdue.

Expenses and Additional Costs

Unless otherwise agreed in writing, clients are responsible for reimbursing reasonable out-of-pocket expenses incurred in connection with service delivery, such as travel, accommodation, and materials. Such expenses will be invoiced with appropriate documentation.

Informal Resolution

In the event of any dispute arising from these Terms and Conditions or our services, the parties agree to first attempt resolution through good-faith negotiation. Either party may initiate negotiations by providing written notice of the dispute to the other party.

Mediation

If negotiation does not resolve the dispute within 30 days, the parties may agree to submit the matter to mediation before pursuing formal legal proceedings. Costs of mediation shall be shared equally unless otherwise agreed.

Jurisdiction and Governing Law

These Terms and Conditions are governed by the laws of England and Wales, without regard to conflict of law principles. Any legal proceedings arising from these Terms shall be brought exclusively in the courts of England and Wales, and both parties consent to the personal jurisdiction of such courts.